Bangladesh began managing community grievances when onshore seismic activities were taking place under Chevron Bangladesh Blocks Thirteen and Fourteen, Ltd. The process was subsequently expanded for use with communities surrounding additional operational areas and over the years has been enhanced based on continuous learning, a key attribute of rights-respecting mechanisms.
The team has established a cross-functional grievance resolution committee, comprising internal stakeholders across multiple areas, including operations, health and safety, security, and community engagement. This team has assessed, reviewed and addressed more than 50 grievances since their creation in 2016. The types of grievances lodged have included impacts of security lighting and water discharge, among others.
For example, when the grievance related to security lighting was introduced, a review revealed that the intensity of the security lighting may have been one of the contributing hindrances to the ability for some crops located very close to the fence to complete the process of photosynthesis. To contribute to remediation, the angle of the lighting was changed and the intensity of the lighting reduced.
A manual for implementing operational-level grievance mechanisms and designing corporate frameworks.
This toolbox enables oil and gas companies to create, implement and raise awareness of community grievance mechanisms (CGMs). Wherever oil and gas companies do business, engaging with affected communities and responding to their concerns is essential to operating successfully whilst ensuring respect for human rights.
Within Repsol's Delta II wind project, the Jiloca cluster in Spain is a key focus of their human rights due diligence efforts, playing a crucial role in Repsol's commitment to minimizing the impacts of their operations on human rights and obtaining a social license.
PTTEP's 'Ocean for Life' strategy, driven by its offshore operations, aims to achieve a net-positive impact on ocean biodiversity and ecosystem services value for all offshore operations (from base year 2019), increase community income by 50%, and establish 16,000 conservation networks by 2030.