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Community Grievance Mechanisms toolbox

May 2014

This toolbox enables oil and gas companies to create, implement and raise awareness of Community Grievance Mechanisms (CGMs). Wherever oil and gas companies do business, engaging with affected communities and responding to their concerns is essential to operating successfully whilst ensuring respect for human rights. Processes that allow concerns to be raised and remedied—also known CGMs—are an important method of achieving this aim. The IPIECA CGM toolbox is based on the operational experiences of IPIECA member companies and is relevant for both companies who have existing CGM processes and those seeking to establish a CGM. More broadly, this toolbox encourages the implementation of the Access to Remedy pillar outlined in the United Nations Guiding Principles on Business and Human Rights.

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