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Volunteer management

July 2015

Revision 2016

Volunteer assistance can prove to be a useful resource for spill response activities, and can provide quick access to a large number of people who often possess useful local knowledge, however Inadequate planning for, and management of, volunteers can lead to adverse public and political relations. This document highlights considerations for good practice that relate to volunteer engagement, coordination and management and presents two case studies: the MV Rena oil spill off the coast of Tauranga in New Zealand, and the MV Cosco Busan spill in San Francisco Bay in the United States of America.

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