This manual provides practical step-by-step guidance on how to plan and implement operational-level community grievance mechanisms (CGMs) and how to design and to manage corporate CGM frameworks. It draws on the practical experiences of seven pilot projects conducted by Ipieca member companies as well as the shared learning from other Ipieca members and stakeholders. Presented in three main sections and subdivided into 'modules', the manual can be read in full or in parts of specific interest to users. Step-by-step overviews are provided throughout, together with practical advice for those implementing or managing CGMs. Also included is an Annex with a broad range of practical CGM tools. Overall, the Manual reflects the industry's positive response to the United Nations Guiding Principles on Business and Human Rights (UNGPs), which promote the use, value and power of effective CGMs in facilitating access to remedy.
This toolbox enables oil and gas companies to create, implement and raise awareness of community grievance mechanisms (CGMs). Wherever oil and gas companies do business, engaging with affected communities and responding to their concerns is essential to operating successfully whilst ensuring respect for human rights.
Undertaking ‘meaningful engagement’ not only enables companies to meet regulatory guidelines and international standards, but also build robust, constructive and reciprocal relationships with stakeholders.
The oil and gas industry operates in many locations where people work, and often live together, in close quarters, such as offshore installations, ships, and remote camps. In these types of locations, infectious diseases can spread rapidly, affect workers, and disrupt operations. This guidance has been developed for local management and operations personnel working in these locations.
This recommended practice identifies key drug and alcohol programme elements and is intended for use by contractor companies and oil and gas industry owners and operators.