Example key performance indicators
Indicator 1.1: change in stakeholder trust in a company over a designated period
The change in stakeholder trust toward a company is a leading indicator which will allow companies to understand whether the stakeholder engagement process conducted/being conducted is contributing to the building of trust with stakeholders. The KPI should be tailored to the period of time desired (e.g. quarterly/annually) and will require data from ongoing engagement activities conducted (e.g. community perception survey (CPS)).
Indicator 1.2: change in stakeholder attitude toward a company over a designated period
The change in stakeholder attitude toward a company is a leading indicator which will allow companies to understand whether the stakeholder engagement process conducted/being conducted is contributing to a change in perception of a company. The KPI should be tailored to the period of time desired (e.g. quarterly/annually) and will require input from ongoing engagement activities (e.g. CPS, pulse surveys).
Indicator 1.3: change in stakeholder attitude towards a project/activity over a designated period
The change in stakeholder attitude toward a project/activity is a leading indicator which will allow companies to understand whether the stakeholder engagement process conducted/being conducted is contributing to a change in perception of the project/activity amongst stakeholders. The KPI should be tailored to the period of time desired (e.g. monthly/quarterly) and will require input from ongoing engagement activities (e.g. CPS, pulse surveys)