This section outlines potential methods that can be used by practitioners to collect qualitative and quantitative data to inform the KPIs captured in Section 3.
Qualitative and quantitative data to inform KPIs can be collected via several methods, including received data/information, internal team activities, third party sources, direct community liaison and community surveys. An overview of each of these methods including KPI relevance, frequency, and usage considerations is provided to aid practitioner understanding of these methods.
In some instances, a single indicator will provide the right level of insight for a company to be in a position to evaluate whether a core principle has been achieved. In other instances, several data points will need to be reviewed simultaneously in order to provide an overall picture of how the company is tracking against a core principle.